At Marks and Spencer, We’re known for providing our customers with excellent services. As a customer assistant, you are the friendly face of our brand in store. You’ll join our on-boarding team by handling customer inquiries and find exactly what they came in for. You’re expect to handle correspondence, and refer customers to other departments when necessary,
- Communicating directly with a wide variety of customers and personalities and ensuring outstanding experiences to drive high levels of repeat business.
- Assessing customer queries, concerns, and needs and providing timely and professional responses for maximum customer satisfaction.
- Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
- Ensure customer orders are met on time.
- Interact with customers to know their requirements and needs.
QUALITIES AND REQUIREMENTS
- Being able to work under pressure without losing their calm
- Problem-solving orientation
- An approachable manner