ONGOING RECRUITMENT FOR THE POST OF A CUSTOMER ASSISTANT AT MARKS AND SPENCER, LONDON

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At Marks and Spencer, We’re known for providing our customers with excellent services. As a customer assistant, you are the friendly face of our brand in store. You’ll join our on-boarding team by handling customer inquiries and find exactly what they came in for. You’re expect to handle correspondence, and refer customers to other departments when necessary,

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RESPONSIBILITIES

  • Communicating directly with a wide variety of customers and personalities and ensuring outstanding experiences to drive high levels of repeat business.
  • Assessing customer queries, concerns, and needs and providing timely and professional responses for maximum customer satisfaction.
  • Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
  • Ensure customer orders are met on time.
  • Interact with customers to know their requirements and needs.
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QUALITIES AND REQUIREMENTS

  • Being able to work under pressure without losing their calm
  • Problem-solving orientation
  • An approachable manner

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